Refund policy
Refunds & order help
Our products are instant digital downloads, so all sales are final. But if anything goes wrong with your files or your order, we’ll make it right.
All sales are final
Because our products are digital downloads, delivered instantly and yours to keep, we can’t offer refunds or exchanges once a purchase is complete.
This includes changing your mind, buying the wrong version, finding a different planner you prefer, or deciding not to use the files. Free planners are, of course, always free.
If something isn’t right, we’ll fix it
We stand behind every file. Please email us if:
Or it’s damaged or missing. We’ll send a working copy.
We’ll make sure you get what you paid for.
We’ll help you find it or resend it.
For the same product by mistake. We’ll refund the duplicate.
Email theweddingblueprint@estorealm.com within 14 days of your purchase.
What to include in your email
- The email address you used at checkout
- The product name (and version, if it had one)
- Your Gumroad receipt or order number
- A short description of the problem; a screenshot helps
We aim to reply within two business days. You can also reply directly to your Gumroad receipt.
Before you buy
To be sure a product is right for you:
- Read the full description and “what’s inside” on the product page
- Look through the preview images and gallery
- Compare the versions and choose the one you need
- Check the apps it works with (Excel, Google Sheets, Canva, Word or a PDF reader)
- Try a free planner first to see our style and quality
Finding your files
Your download link is on screen after checkout and in your Gumroad receipt email. Lost it? Open your Gumroad library with the email you used to buy.
Please talk to us first
If there’s a problem with your order, please email us before opening a dispute with your bank or card provider. We can usually solve it faster, and we always want to.
Your legal rights
This policy doesn’t affect any rights you have under consumer protection laws that apply to you.
Questions? Email us.
We read every message and aim to reply within two business days.